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Frequently Asked Questions

Answers about ordering, shipping, privacy and care.

Ordering

Shipping

Privacy

Care

Product Knowledge

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Frequently Asked Questions

Ordering

How do I place an order?

Can I customize my doll?

Shipping

How long does delivery take?

Do you ship to my country?

Is the packaging discreet?

Privacy

How is my personal data handled?

What shows up on my bank statement?

Care

How do I clean a TPE doll?

How do I clean a silicone doll?

How should I store my doll?

Product Knowledge

What is the EVO skeleton?

Implanted hair vs wigs — which should I choose?

What is the difference between a soft head and a hard head?

Are gel breasts worth it?

What is a gel butt?

What is a movable jaw (ROS)?

TPE vs silicone — what is the care difference?

What are standing feet?

How does the heating feature work?

Does body painting (veins, freckles) last?

What are articulated hands?

Can I swap heads between bodies and brands?

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